Terms and Conditions

TERMS & CONDITIONS

RESERVATIONS AND PAYMENTS:
A rental deposit of 50% is due at time of booking, and a completed Rental Agreement must be received and approved by Rocky Mountain Resorts before a confirmation will be issued. The Rental Agreement will be emailed to you immediately at time of booking and is a simple e-form. The remaining balance of your reservation is due fourteen (14) days prior to arrival and will automatically be charged to your credit card on file.

CHANGES TO A BOOKING:
Change or cancellation requests may be made on our website (www.RockyMtnResorts.com) and will be processed according to our cancellation policy as described below.

CANCELLATION AND REFUNDS:
Cancellation of booking at any time after you submit your signed Rental Agreement is subject our cancellation policy as follows:
  • Cancellation of booking within the 14-day period prior to check-in will result in forfeiture of the entire rental amount.
  • Cancellation of booking between 14 and 30 days prior to check-in will result in forfeiture of the rental deposit, or 50% of the rental amount, whichever is higher.
  • Cancellation of booking more than 30 days prior to check-in will incur a cancellation fee of $25.00 for units that sleep less than six people or $50.00 for units that sleep six or more people.
  • Changes to reservation dates, reducing the number of days of a reservation, or requests to change to a smaller unit are considered a cancellation of reservation and may be subject to our cancellation policy described above. All requests for changes are reviewed by a manager and will receive prompt attention.

  • Refund of monies paid for rental and services will be made under the following circumstances: (1) If, on the day that the rental is scheduled to begin, the property is unfit for habitation and no equivalent substitute can be obtained, or the property is not reachable by the usual means of transportation, or access to the property by visitors has been prohibited by authorities; or (2) The unit is re-booked for the same time period and at the same rate of initial booking. If a portion of the rental time is re-booked, a pro-rata refund will be made. All refunds, whether in whole or pro-rata, will be subject to a fee of $25.00 for units that sleep less than six people or $50.00 for units that sleep six or more people. To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase third-party trip cancellation insurance.

    SMOKING POLICY:
    Fawn Valley Inn is a non-smoking property. Smoking is not permitted in any unit or anywhere on the property of Fawn Valley Inn. At all other properties, smoking is not permitted in any unit. Smoking of tobacco is permitted outdoors and away from adjoining doors and windows. In accordance with Estes Park law, it is unlawful to openly display, consume or use marijuana anywhere on our properties. Smoking in any unit will result in a unit recovery fee which is a minimum charge of $250.00, and by initialing below you authorize Rocky Mountain Resorts to charge your credit card on file for a unit recovery fee.

    RATES:
    Rates are quoted on a per night basis. For units that sleep more than six people, the unit rate is valid for up to six people. A charge of $15.00 per person, per night, is added when more than six people are occupying the unit (up to the maximum occupancy of the unit). Unit rates include linens, towels and an initial supply of soap, shampoo and paper goods. Units with kitchens and kitchenettes include cookware, dishes and utensils. Rates do not include daily maid service, but linens and towels may be exchanged at our office at no charge, and additional soap and paper products, if needed, are available at our office at no charge.

    CONDITION OF RENTAL:
    The property shall be in the same condition upon departure as at check-in. Normal wear and tear excepted. Rocky Mountain Resorts staff (or designated agents) may enter the property at reasonable times to make repairs or remedy emergencies. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Rocky Mountain Resorts staff of fire or other damage to property. Guest shall be liable for all acts of themselves, their family, or other persons invited onto the property. Guest may not sublet or assign this rental agreement. Guest shall be responsible to return all keys, games, DVDs (or other property issued to them) upon departure. Guest shall abide by the rental rules, resort policy, house rules of the owner, property manager, condominium association and/or the booking agent as provided to Guest. Guests shall not bring any pets onto the property without prior written permission of Rocky Mountain Resorts. Guest will not smoke indoors. For unit rentals at Fawn Valley Inn, guests will not smoke indoors or anywhere on the property. No parties shall be allowed without prior consent; additional charges may apply. No catering or outside music permitted without prior consent; additional charges may apply. Guest shall not permit any use of pool or jetted tub by unsupervised children or unauthorized guests and shall keep gates closed. Guests shall use the pool, hot tub and jetted tub at their own risk.

    SECURITY DEPOSIT:
    Under certain circumstances we may require a security deposit and you will be informed of this at time of booking. For reservations requiring a security deposit, the security deposit is required fourteen (14) days before arrival. A security deposit may be required to protect against any damages to and/or loss of items from the property and to assure payment of items charged to the Guest Account. The deposit will be held in Rocky Mountain Resort’s trust account and will be returned, minus deductions, not later than fourteen (14) days after guest departure. Rocky Mountain Resorts will give you a written statement at that time explaining any deductions. Deductions can be made for the following reasons: to repair or replace anything that is damaged or missing; to pay any and all amounts due; to replace all keys; additional cleaning expense or to clean excessive dirt (i.e. stained carpets, furniture, walls, appliances, etc.) and return the unit, and the things in it, to the condition when you moved in. If your deposit is not enough to cover all the damages and costs, you must pay the extra amount, and you authorize us to charge the credit card provided.

    LIMITATION OF LIABILITY:
    Under no circumstances shall Rocky Mountain Resorts be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by Rocky Mountain Resorts or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; Rocky Mountain Resorts, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. Rocky Mountain Resorts will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous and include hiking, biking, boating, skiing, sledding, animal watching, swimming, golfing, and mountain climbing. This list is not all-inclusive, but indicates some of the hazards of vacationing in Colorado. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, patios with spaces between rails (dangerous for little children), precipitous drop-offs on mountain roads, unfenced pools, faulty electrical or plumbing systems, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways. Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this unit, you acknowledge that in all events and circumstances, Rocky Mountain Resorts, its officers and employees shall not be liable. Rocky Mountain Resorts reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the published resort policies, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.

    HOLDOVER, ABANDONED POSSESSIONS AND SERVICE OF NOTICES:
    If you stay in the unit, without written permission, after the Rental Agreement has ended, you will be a holdover tenant and may be liable for twice rent under the Rental Agreement on a prorated daily basis for each day you are a holdover tenant. If you leave any personal property, which we determine to be of value, we must contact you by mailing a notice. After 20 days, if you do not respond, we may advertise the items for sale or donate them to a charitable organization. If we have to give any notice to you, we can serve it to any occupant. By serving one of you, we have given notice to all of you. If we cannot deliver a notice to you, we may post the notice in a conspicuous place in or on the unit.

    INSURANCE:
    You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurance covering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.